FAMILY EXCURSIONS
Cruise on a lake
• Travel on an old steamship
• Can take photos of the (1) that surround the lake

Farm visit
• Children can help feed the sheep
• Visit can include a 40 minute ride on a (2)
• Visitors can walk in the farm’s (3) by the lake
• (4)  is available at extra cost

Cycling trips
• Cyclists explore the back road
• A (5) is provided
• Only suitable for cyclists who have some (6)
o Bikes can be hired from (7)  (near the cruise ship terminal)

• Cyclists need:
o A repair kit
o Food and drink
o A (8) (can be hired)
• There are no (9) or accommodation in the area

Cost
• Total cost for whole family of cruise and farm visit: (10) $ 

Responsibilities
A. training courses
B. food stocks
C. first aid
D. breakages
E. staff discounts
F. timetables

Restaurant staff
17. Joy Parkins    
18. David Field    
19. Dexter Wills    
20. Mike Smith    

Study of local library: possible questions
• Whether it has a (24) of its own
• Its policy regarding noise of various kinds
• How it’s affected by laws regarding all aspects of (25)
• How the design needs to take the (26) of customers into account
• What (27)  is required in case of accidents
• Why a famous person’s (28) is located in the library
• Whether it has a (29) of local organisations
• How it’s different from a library in a (30)

Four business rules
• Many business values can result in (31)
• Senior managers need to understand and deal with the potential (32) that may result

Collaboration
• During a training course the speaker was in a team that had to build a (33)
• Other teams experienced (34) from trying to collaborate
• The speaker’s team won because they reduced collaboration
• Sales of a (35) were poor because of collaboration

Industriousness
• Hard work may be a bad use of various company (36)
• The word lazy in the context refers to people who avoid doing tasks that are (37)

Creativity
• An advertising campaign for a (38)  was memorable but failed to boost sales
• Creativity should be used as a response to a particular (39)  

Excellence
• According to one study on average pioneers had a (40) that was far higher than that of followers.